CONTEXT
Following a detailed research plan, our team aimed to gain insights into the experiences of tertiary students who visit museums during their leisure time. This process included contextual research, sensitising pre-booklet, generative sessions, and data analysis. From the research, we directed our mindset into creating a solution that is informative through multi-sensory engagement. By going through the design thinking process of brainstorming and ideation, a single idea was formed and taken through an intricate process of reiteration to meet our target audience's wants and needs.
The inspiration for this project struck during a visit to the Chau Chak Wing Museum at the University of Sydney.
Research & Discovery
Context-Mapping Research Study
Our project began with in-depth context-mapping research aimed at designing a digital and tangible museum experience. The design was initially inspired by the Chau Chak Wing Museum but was conceptualised to be applied universally. The methods used were intended to inspire insights into the museum visit experience, with data collected to influence design teams and other stakeholders.
User Surveys & Constraints
To gather user insights, we conducted light discovery UX research by sending out surveys to a selection of tertiary students. Due to feasibility constraints and the sensitive nature of accessing museum visitors directly, this approach provided valuable feedback on user expectations and preferences. The gathered data informed our design decisions and helped shape the overall user experience, despite the limitations.
Design Conceptualisation
Brainstorming & IdeationÂ
With insights from our research, we began the brainstorming and ideation phase. Through collaborative workshops and brainstorming sessions, we explored various creative directions to translate research findings into actionable design elements. Iterative design prototypes were created to visualise different layout structures, visual styles, and interactive components, ensuring alignment with our target audience's expectations.
UX Journey Mapping
To ensure a user-centered design approach, we created detailed UX journey maps. These maps highlighted the user flow, touchpoints, and emotional experiences of tertiary students during their museum visits. This process helped identify key moments where interactive and engaging elements could enhance the overall experience. The journey maps served as a foundation for designing a seamless and immersive museum visit.
Visualising the User Experience
Storyboarding allowed us to visualize the user experience, depicting the interactions between visitors and the new digital elements. By creating detailed storyboards, we ensured that each step of the user journey was carefully considered and designed to maximize engagement. This visual representation helped align the design team and stakeholders on the envisioned experience.
Final Solution
Interactive Touch ScreensÂ
The final solution consists of implementing interactive touch screens with adjustable transparency around the encased artifacts. This innovative solution utilizes OLED Screen Technology and 3D Scanner Technology. These touch screens provide multi-sensory engagement, allowing visitors to interact with and learn about the artifacts in a more immersive way. The transparency feature ensures that the screens do not obstruct the view of the artifacts while enhancing the informational content.
CONTEXT
Participating in this project provided invaluable insights into UX principles and methodologies. From research and wireframing to visual design and testing, each phase exemplified our dedication to user-centred design and excellence. Moving forward, I am eager to apply these learnings to future projects, advocating for continued innovation and user-focused solutions that elevate digital experiences across diverse industries.
GROUP MEMBERS: Nina Osada-Phornsiri & Gawshika Aumkaran
Created with The University of Sydney